Shipping Details and Delivery Costs

Your products are delivered by Courier or Australia Post. Postage and Handling in Australia is added. Please note that deliveries with Australia Post are not insured.
Payment Methods We use Paypal for your safe shopping experience.
All prices are quoted in Australian dollars including GST. 
For all enquiries outside of Australia, please email us at info@coolgreensolar.com.au

Product Availability

We endeavour to have all the products you request in stock. Some products we do not always have in stock. Where relevant, this is specified in the product description. You will be contacted within 1 working day if there will be any delays to your order.

Privacy & Security

CoolGreen respects your privacy. We collect the information required to fulfil your order and use your information only for purposes related to the services we provide. We hold your information with the utmost care and security and we do not sell or exchange our customers’ details.

Cookies

A cookie is a small file created by your web browser to assign a unique identification to your computer. We use cookies to enhance your experience on our website. We do not use cookies to retrieve personal information. To shop, you need to have the cookies option on your browser turned on. However, once you have finished shopping, you can delete your cookies from your computer if you like.

Email Communications

If you receive an email newsletter from us, it is because you registered for our newsletter or have ordered from us previously. If you would prefer to receive no more email newsletters, please email us at info@coolgreen.com.au with ‘unsubscribe’ in the subject line.

Terms & Conditions of Sale

All products remain the property of CoolGreen until they have been paid for by you. We are not required to deliver until payment has been received in full.
We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.

Refund & Exchange Policy

We have carefully selected these products however if you are not happy with your purchase, please return the item unopened within 7 days and we will provide a full product refund (delivery costs excluded).

For any damaged products, please return the item to us within 7 days of receipt of the goods and we will replace.

Packaging

We endeavor to provide healthy and environmental packaging. We live these values and encourage our suppliers to review their practices in line with these expectations.Sometimes we have to compromise, because the product provides a greater good, we're not good on the compromise thing, it makes us try more.

Copyright

All material on this web site is copyright under the ownership of CoolGreen. Any copying or use of material from this web site without the prior written consent of CoolGreen is prohibited.

Disclaimer

We have used our best endeavors to ensure that the products provided by us are healthy and safe; however, we rely on the manufacturers in providing accurate information for us to assess their products. We disclose the ingredients that we have been provided by the manufacturers so that you can assess the products for yourselves. We do not claim that these products are safe against allergies in all circumstances and you are required to satisfy yourselves as to the claims by the manufacturers and as to the safety of the products.